
Shipping and Returns
SHIPPING & DELIVERY
We ship from Singapore to Singapore, Hong Kong, the Philippines, Australia, South Korea and Japan.
Singapore
Standard delivery is free on every order. It takes 3 to 4 business days. Need it faster? Next-day delivery is S$5.90.
Hong Kong, the Philippines, Australia, South Korea and Japan
Delivery takes 3 to 5 business days. Spend SGD 200 or more and shipping is free. Below that, here's what standard delivery costs: Hong Kong S$17.90, the Philippines S$13.50, Australia S$25.90, South Korea S$13.50, and Japan S$14.50.
Import duty
Hong Kong doesn't charge import duty on supplements, so there's nothing extra to pay there. For Australia, South Korea and Japan, your local customs may charge import duty or tax on arrival. This isn't something we can predict exactly, since it depends on your country's rules at the time. The Philippines has this covered already, so what you pay at checkout is the final price.
Where's my order?
You'll get a tracking link by email as soon as your order ships.
RETURNS
We offer a 30 Day Returns Policy on all our products.
To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened and the safety seal NOT broken.
There are certain situations where only partial refunds are granted at our discretion:
* Any item not in its original condition or sell-able for whatever reason.
* Any item that is returned more than 30 days after delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Send us an email at support@naturelo.sg if you would like to setup a return.
We also offer a 30 Day Satisfaction Guarantee. Please contact us if you are not happy with any of our products and we will be happy to replace or refund you.