Shipping and Returns

SHIPPING & DELIVERY

Free Delivery & No Customs Charges For Anywhere In Singapore 

We ship from our Singapore warehouse within 2 working days after receiving your order.

Delivery cost, transit times and expected customs charges (if any are due) will be calculated for you at checkout. 

Malaysia typically costs around 5-10SGD with delivery within 2-5 days. 

As we are based in Singapore, there are no customs charges for the above and some other countries in Asia. If any customs charges are due for your destination it will be mentioned when you select your shipping option. 

NOTE: Delivery times can vary depending on location and special events like public holidays. We cannot be held responsible for late deliveries. 

RETURNS

We offer a 30 Day Returns Policy on all our products. 

To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened and the safety seal NOT broken.

There are certain situations where only partial refunds are granted at our discretion:
* Any item not in its original condition or sell-able for whatever reason.
* Any item that is returned more than 30 days after delivery

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Send us an email at support@naturelo.sg if you would like to setup a return.

We also offer a 30 Day Satisfaction Guarantee. Please contact us if you are not happy with any of our products and we will be happy to replace or refund you.